> For the complete documentation index, see [llms.txt](https://docs.riff.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.riff.ai/archive/use-cases-legacy-saas-framing/customer-experience.md).

# Customer Experience

## Delight customers at scale-up

Build the dashboards, automations, and AI agents that reduce time-to-resolution.

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**Custom analytics and dashboards**

**Know every customer signal**

Monitor CSAT/NPS, backlog, first response/solve time, and top drivers by product or plan. Blend Zendesk/Intercom/Gorgias with product analytics and CRM so you see issues and impact, not just tickets.

<p align="center"><a href="https://riff.new/home?prompt-template=A%20dashboard%20to%20monitor%20CSAT%2C%20NPS%2C%20first%20response%20time%2C%20resolution%20time%2C%20backlog%20and%20top%20drivers%20by%20product%20or%20plan%20using%20Zendesk%20and%20product%20analytics" class="button primary">Launch dashboard template →</a></p>
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**Automate your CX pipelines**

**Customers shouldn’t wait for “next steps”**

Auto-triage, tag, and route conversations; escalate by SLA; trigger refunds/RMAs; and sync notes back to CRM. Keep agents focused on the edge cases, not the busywork.

<p align="center"><a href="https://riff.new/home?prompt-template=An%20app%20to%20auto-triage%2C%20tag%20and%20route%20conversations%2C%20escalate%20by%20SLA%2C%20trigger%20refunds%20or%20RMAs%2C%20and%20sync%20notes%20back%20to%20CRM" class="button primary">Launch automation template →</a></p>
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**Tailored AI agents**

**Compose, resolve, and learn faster**

Draft empathic replies, search knowledge, summarize long threads, and propose next actions. Agents learn from your help center, macros, and product docs - connected to Zendesk, Intercom, Slack, and HubSpot.

<p align="center"><a href="https://riff.new/home?prompt-template=An%20app%20to%20draft%20empathic%20replies%2C%20search%20knowledge%2C%20summarize%20long%20threads%20and%20propose%20next%20actions%20connected%20to%20Zendesk%2C%20Intercom%20and%20HubSpot" class="button primary">Launch agent template →</a></p>
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## Explore Customer Experience Use Cases

<table data-view="cards"><thead><tr><th align="center"></th><th></th><th><select multiple><option value="eVoxYvWKzPLl" label="HubSpot" color="blue"></option><option value="HE7V9X3ZV0z8" label="Zapier" color="blue"></option><option value="LesyXy6iJsuK" label="SalesForce" color="blue"></option><option value="TjZuwQxYlnU7" label="Slack" color="blue"></option><option value="ZyKWR3hT9tif" label="Mixpanel" color="blue"></option><option value="8CiJGyXoFFM0" label="Gmail" color="blue"></option><option value="EjfXVgh1JWKZ" label="Zendesk" color="blue"></option><option value="2c7rv0ZH8mQu" label="Intercom" color="blue"></option><option value="atWD0VcAtIZ4" label="Stripe" color="blue"></option></select></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td align="center"><strong>Support Bot</strong></td><td>Resolve tickets instantly with an AI agent that answers FAQs, routes complex issues, and posts updates to Slack.</td><td><span data-option="EjfXVgh1JWKZ">Zendesk, </span><span data-option="2c7rv0ZH8mQu">Intercom, </span><span data-option="TjZuwQxYlnU7">Slack</span></td><td><a href="https://cdn.sanity.io/images/6hc0cb85/production/49f858e62692293f14d58e9719d1e2b9e7163ae5-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format">https://cdn.sanity.io/images/6hc0cb85/production/49f858e62692293f14d58e9719d1e2b9e7163ae5-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format</a></td></tr><tr><td align="center"><strong>Satisfaction Tracker</strong></td><td>Track CSAT and NPS in real time. Auto-tag themes by channel, alert owners on dips, and sync insights back to your CRM.</td><td><span data-option="eVoxYvWKzPLl">HubSpot, </span><span data-option="LesyXy6iJsuK">SalesForce, </span><span data-option="HE7V9X3ZV0z8">Zapier</span></td><td><a href="https://cdn.sanity.io/images/6hc0cb85/production/798702dab6b78f0b8892546474f1fa7bdb527aed-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format">https://cdn.sanity.io/images/6hc0cb85/production/798702dab6b78f0b8892546474f1fa7bdb527aed-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format</a></td></tr><tr><td align="center"><strong>Personalization Engine</strong></td><td>Personalize every touchpoint. Use behavior and purchase data to tailor content, offers, and journeys - with automated testing and lift tracking.</td><td><span data-option="eVoxYvWKzPLl">HubSpot, </span><span data-option="LesyXy6iJsuK">SalesForce, </span><span data-option="atWD0VcAtIZ4">Stripe</span></td><td><a href="https://cdn.sanity.io/images/6hc0cb85/production/7db112a5a4070a826cca0520d87fdce8ea28466c-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format">https://cdn.sanity.io/images/6hc0cb85/production/7db112a5a4070a826cca0520d87fdce8ea28466c-1536x1024.png?w=2000&#x26;fit=max&#x26;auto=format</a></td></tr></tbody></table>

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<p align="center"><a href="https://riff.new/home?prompt-template=An%20app%20to%20provide%20instant%20support%20with%20an%20AI%20chatbot%20that%20answers%20FAQs%20routes%20complex%20issues%20and%20posts%20updates%20to%20Slack%20using%20Zendesk%2C%20Intercom%20and%20Slack" class="button primary">Riff this App</a></p>
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<p align="center"><a href="https://riff.new/home?prompt-template=An%20app%20to%20measure%20CSAT%20and%20NPS%20analyze%20feedback%20themes%20by%20channel%20and%20alert%20owners%20on%20sentiment%20drops%20using%20HubSpot%2C%20Salesforce%20and%20Zapier" class="button primary">Riff this App</a></p>
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<p align="center"><a href="https://riff.new/home?prompt-template=An%20app%20to%20personalize%20content%20offers%20and%20journeys%20using%20behavioral%20and%20purchase%20data%20with%20orchestration%20and%20testing%20using%20HubSpot%2C%20Salesforce%20and%20Stripe" class="button primary">Riff this App</a></p>
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