Cross-functional
Use cases that span multiple business functions or support internal operations — productivity tools, internal workflows, and platform-level visibility.
Apps and agents that do not belong to a single process but are used across the organisation — internal tooling, operational workflows, data access, and platform-level visibility. These are typically faster to build and lower in complexity than process-specific use cases.
The use cases below are grouped by theme. Agents run on their own and report back; Apps are surfaces your team opens and acts in; Dashboards give live visibility without requiring interaction.
Data access & ERP visibility
Getting data out of the ERP and into the hands of people who need it — without queuing for the analytics team or writing SQL.
Apps
Apps are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows.
ERP Natural-Language Chat
Get answers from ERP data without queuing for the analytics team.
Natural-language chat interface over the ERP data warehouse. Users ask business questions; the agent queries the underlying tables, returns results as tables or charts, and explains the joins. Replaces the standing queue of report requests that piles up against the analytics team.
Value driver
Productivity
KPI moved
Analytics ticket backlog
What it does
Query ERP data in plain language · Return tables and charts
Production Data No-Code Browser
Get production data into the hands of people who cannot write SQL.
No-code interface for browsing, filtering, and exporting production report data locked in a data warehouse. Used where reports exist but the people who need them cannot query SQL.
Value driver
Productivity
KPI moved
Data team incidents per month
What it does
Browse · Filter · Export production data without SQL
Pipeline Health Dashboard
Spot pipeline failures before downstream consumers notice.
Status surface for data pipelines (Azure Data Factory, dbt, Airflow): shows successful, running, and failed runs with timing and trend. Used by the data team to spot failures before downstream consumers notice them.
Value driver
Productivity
KPI moved
Data team incidents per month
What it does
Monitor pipeline runs · Trend failures over time
AI Agent Control Tower
See what AI is running, what it is costing, and where it is working.
Central dashboard of every AI agent in the organisation: status, model usage, costs, reliability, data access, and estimated business value. Used by the AI lead to see what is actually running, what it is costing, and where it is working.
Value driver
Cost
KPI moved
AI spend as % of IT budget
What it does
Track all agents · Monitor cost and reliability
Internal operations & productivity
Lightweight tools that replace the spreadsheet or shared drive for common internal workflows.
Apps
Apps are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows.
Idea Triage & Prioritisation
Give the org a real channel for ideas — with a ranked backlog out the other end.
Idea submission platform where employees post ideas; AI evaluates each one against business value and expected time savings and ranks the backlog. Gives the AI lead a working portfolio to pick from instead of a never-read inbox.
Value driver
Cost
KPI moved
Savings from CI ideas $
What it does
Submit ideas · Evaluate against value · Rank backlog
Excel Merge Utility
Collapse the manual copy-paste step before an ERP import.
Merges multiple Excel files into a single import template. User uploads the target template and the source files; the app consolidates them and outputs a downloadable merged template. Used before most ERP imports that pull from multiple sources.
Value driver
Productivity
KPI moved
Manual data prep hours saved
What it does
Upload sources · Consolidate · Download merged template
Routine Handbook Search
Find the right routine without navigating the shared drive.
Searchable handbook for managers and frontline staff: routines, procedures, and policies uploaded as PDFs, with automatic change detection between versions. Replaces the shared drive that nobody can navigate.
Value driver
Productivity
KPI moved
Frontline staff hours saved
What it does
Search procedures · See what has changed between versions
HR Handbook Assistant
Get HR policy answers without filing a ticket.
Internal assistant for employees to search HR policies (absence, hours, salary, holidays, responsibilities) and browse company-wide content (goals, values, direction). Replaces the intranet search nobody trusts.
Value driver
Productivity
KPI moved
HR ticket deflection rate
What it does
Answer HR policy questions · Browse company content
HSE Case Tracker
Capture HSE cases with the fields incident reporting actually needs.
Structured data entry application for HSE cases with the database fields incident reporting actually needs (date, location, severity, category, root cause, corrective action). Replaces the form-and-email loop that usually accompanies HSE reporting.
Value driver
Risk & Compliance
KPI moved
Lost time injuries
What it does
Structured HSE case capture · Track to closure
Risk Assessment Workbench
Keep the risk assessment live instead of refreshing it once a year.
Collaborative risk assessment tool (ISO27001-aligned) with role-based workflows, AI-assisted risk identification, probability/impact scoring, and colour-coded heatmaps. Used by compliance and IT risk teams to keep the assessment current.
Value driver
Risk & Compliance
KPI moved
ISO/compliance audit findings
What it does
AI-assisted risk ID · Score · Track collaboratively
Market & competitive intelligence
Keeping teams informed on market movements and competitor activity — without a standing news-clipping habit.
Apps
Apps are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows.
Market Monitoring Agent
Get a daily brief on sector news, competitors, and macro signals.
Daily monitoring agent scanning sector news, competitor announcements, and macro trends. Pulls relevant statistical sources (national statistics offices) for import/export and consumption data. Delivers a daily or weekly briefing tailored to the category.
Value driver
Revenue
KPI moved
Win rate %
What it does
Scan sector news · Pull macro data · Deliver briefing
Competitor Intelligence Tracker
Keep competitive awareness fresh without a news-clipping habit.
Monitors a list of competing products and companies, scans for recent announcements, customer stories, press releases, and forum sentiment, and compiles results into a structured report on a defined cadence. Used by product and category managers to keep awareness current.
Value driver
Revenue
KPI moved
Win rate %
What it does
Monitor competitors · Compile structured report on cadence
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