# Cross-functional Apps and agents that do not belong to a single process but are used across the organisation — internal tooling, operational workflows, data access, and platform-level visibility. These are typically faster to build and lower in complexity than process-specific use cases. The use cases below are grouped by theme. **Agents** run on their own and report back; **Apps** are surfaces your team opens and acts in; **Dashboards** give live visibility without requiring interaction. *** ## Data access & ERP visibility *Getting data out of the ERP and into the hands of people who need it — without queuing for the analytics team or writing SQL.* ### Apps {% hint style="info" %} **Apps** are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows. {% endhint %} #### ERP Natural-Language Chat Get answers from ERP data without queuing for the analytics team. Natural-language chat interface over the ERP data warehouse. Users ask business questions; the agent queries the underlying tables, returns results as tables or charts, and explains the joins. Replaces the standing queue of report requests that piles up against the analytics team. | | | | ---------------- | ----------------------------------------------------------- | | **Value driver** | Productivity | | **KPI moved** | Analytics ticket backlog | | **What it does** | Query ERP data in plain language · Return tables and charts | *** #### Production Data No-Code Browser Get production data into the hands of people who cannot write SQL. No-code interface for browsing, filtering, and exporting production report data locked in a data warehouse. Used where reports exist but the people who need them cannot query SQL. | | | | ---------------- | ---------------------------------------------------- | | **Value driver** | Productivity | | **KPI moved** | Data team incidents per month | | **What it does** | Browse · Filter · Export production data without SQL | *** #### Pipeline Health Dashboard Spot pipeline failures before downstream consumers notice. Status surface for data pipelines (Azure Data Factory, dbt, Airflow): shows successful, running, and failed runs with timing and trend. Used by the data team to spot failures before downstream consumers notice them. | | | | ---------------- | ------------------------------------------------ | | **Value driver** | Productivity | | **KPI moved** | Data team incidents per month | | **What it does** | Monitor pipeline runs · Trend failures over time | *** #### AI Agent Control Tower See what AI is running, what it is costing, and where it is working. Central dashboard of every AI agent in the organisation: status, model usage, costs, reliability, data access, and estimated business value. Used by the AI lead to see what is actually running, what it is costing, and where it is working. | | | | ---------------- | ----------------------------------------------- | | **Value driver** | Cost | | **KPI moved** | AI spend as % of IT budget | | **What it does** | Track all agents · Monitor cost and reliability | *** ## Internal operations & productivity *Lightweight tools that replace the spreadsheet or shared drive for common internal workflows.* ### Apps {% hint style="info" %} **Apps** are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows. {% endhint %} #### Idea Triage & Prioritisation Give the org a real channel for ideas — with a ranked backlog out the other end. Idea submission platform where employees post ideas; AI evaluates each one against business value and expected time savings and ranks the backlog. Gives the AI lead a working portfolio to pick from instead of a never-read inbox. | | | | ---------------- | ---------------------------------------------------- | | **Value driver** | Cost | | **KPI moved** | Savings from CI ideas $ | | **What it does** | Submit ideas · Evaluate against value · Rank backlog | *** #### Excel Merge Utility Collapse the manual copy-paste step before an ERP import. Merges multiple Excel files into a single import template. User uploads the target template and the source files; the app consolidates them and outputs a downloadable merged template. Used before most ERP imports that pull from multiple sources. | | | | ---------------- | ------------------------------------------------------- | | **Value driver** | Productivity | | **KPI moved** | Manual data prep hours saved | | **What it does** | Upload sources · Consolidate · Download merged template | *** #### Routine Handbook Search Find the right routine without navigating the shared drive. Searchable handbook for managers and frontline staff: routines, procedures, and policies uploaded as PDFs, with automatic change detection between versions. Replaces the shared drive that nobody can navigate. | | | | ---------------- | --------------------------------------------------------- | | **Value driver** | Productivity | | **KPI moved** | Frontline staff hours saved | | **What it does** | Search procedures · See what has changed between versions | *** #### HR Handbook Assistant Get HR policy answers without filing a ticket. Internal assistant for employees to search HR policies (absence, hours, salary, holidays, responsibilities) and browse company-wide content (goals, values, direction). Replaces the intranet search nobody trusts. | | | | ---------------- | --------------------------------------------------- | | **Value driver** | Productivity | | **KPI moved** | HR ticket deflection rate | | **What it does** | Answer HR policy questions · Browse company content | *** #### HSE Case Tracker Capture HSE cases with the fields incident reporting actually needs. Structured data entry application for HSE cases with the database fields incident reporting actually needs (date, location, severity, category, root cause, corrective action). Replaces the form-and-email loop that usually accompanies HSE reporting. | | | | ---------------- | ---------------------------------------------- | | **Value driver** | Risk & Compliance | | **KPI moved** | Lost time injuries | | **What it does** | Structured HSE case capture · Track to closure | *** #### Risk Assessment Workbench Keep the risk assessment live instead of refreshing it once a year. Collaborative risk assessment tool (ISO27001-aligned) with role-based workflows, AI-assisted risk identification, probability/impact scoring, and colour-coded heatmaps. Used by compliance and IT risk teams to keep the assessment current. | | | | ---------------- | --------------------------------------------------- | | **Value driver** | Risk & Compliance | | **KPI moved** | ISO/compliance audit findings | | **What it does** | AI-assisted risk ID · Score · Track collaboratively | *** ## Market & competitive intelligence *Keeping teams informed on market movements and competitor activity — without a standing news-clipping habit.* ### Apps {% hint style="info" %} **Apps** are surfaces your team opens — interactive tools, dashboards, and workspaces. A dashboard is a type of app that gives live visibility; other apps let your team take action, approve decisions, or run structured workflows. {% endhint %} #### Market Monitoring Agent Get a daily brief on sector news, competitors, and macro signals. Daily monitoring agent scanning sector news, competitor announcements, and macro trends. Pulls relevant statistical sources (national statistics offices) for import/export and consumption data. Delivers a daily or weekly briefing tailored to the category. | | | | ---------------- | ----------------------------------------------------- | | **Value driver** | Revenue | | **KPI moved** | Win rate % | | **What it does** | Scan sector news · Pull macro data · Deliver briefing | *** #### Competitor Intelligence Tracker Keep competitive awareness fresh without a news-clipping habit. Monitors a list of competing products and companies, scans for recent announcements, customer stories, press releases, and forum sentiment, and compiles results into a structured report on a defined cadence. Used by product and category managers to keep awareness current. | | | | ---------------- | ---------------------------------------------------------- | | **Value driver** | Revenue | | **KPI moved** | Win rate % | | **What it does** | Monitor competitors · Compile structured report on cadence | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.riff.ai/use-cases/cross-functional.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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